Refund policy

Shipping Policy

Order Processing

All custom magnet orders are made to order and typically processed within 3–7 business days.

Shipping & Delivery

Shipping times will vary depending on your location and selected shipping method.

If you need your order by a specific date or require expedited shipping, please contact us at help@snapnetic.co and we will do our best to accommodate your request.

Refund Policy

Because all of our products are custom-made, we do not accept returns or refunds for change-of-mind purchases.

However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will make it right.

We are committed to providing high-quality products and a great experience. If there’s ever an issue with your order, don’t hesitate to reach out—we’ll take care of you.

Privacy Policy

This Privacy Policy explains how Snapnetic ("we", "us", or "our") collects, uses, and shares your personal information when you visit snapnetic.co (the “Site”), make a purchase, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information as described in this policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Updates will be posted on this page with a revised effective date.

Information We Collect

We collect personal information depending on how you interact with our Services.

Information You Provide Directly

Name, email address, and phone number
Billing and shipping address
Order details and purchase history
Any information you provide when contacting us

Customer-Uploaded Content

When you place an order, you may upload photos or images to create custom products.

These images are used solely for the purpose of fulfilling your order.
We do not sell, share, or use your uploaded photos for marketing purposes without your explicit permission.

Automatically Collected Information

We may automatically collect certain information when you visit our Site, including:

IP address
Browser type and device information
Pages visited and interactions on our site

This information is collected using cookies and similar technologies to improve your experience.

Information from Third Parties

We may receive information from third-party providers that help us operate our business, including:

Shopify (our ecommerce platform)
Payment processors (to securely handle transactions)
Analytics and marketing providers

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your orders or inquiries
Provide customer support
Improve our website and services
Send marketing communications (you may opt out at any time)
Prevent fraud and maintain security

Cookies

We use cookies to:

keep our website functioning properly
remember your preferences
analyze site performance

You can manage or disable cookies through your browser settings, but doing so may impact certain features of the Site.

User Content

If you choose to submit reviews or other content publicly, that information may be visible to others. We are not responsible for how third parties use publicly shared information.